Remote IT Support - 60 Minutes

Get up to 60 minutes of personal remote IT support for one clearly described computer or software issue. WHAT IS INCLUDED - Remote support through an agreed secure screen-sharing tool - Windows, software, email, browser, update and configuration problems - Basic advice about security, backups, websites, hosting and online services - You remain present and can watch the complete session - No permanent remote access is installed NO CURE, NO PAY For troubleshooting work, the specific issue is agreed before the session starts. If that accepted issue is not functionally resolved, the complete EUR 15 purchase price is refunded to the same RaidQyrexx balance used for payment. Advice-only or configuration requests are considered delivered when the agreed advice or configuration work has been provided. FAIR USE The package contains 1.00 support hour. Time that is not used remains available as service credit. Extra time is never used or charged without your approval. NOT INCLUDED On-site visits, hardware parts or physical repairs, guaranteed data recovery, serious security incidents, bypassing passwords or account access, unlawful activity, or large development and migration projects. The customer is responsible for a current backup of important files before the session. After purchase, open My Orders and select Request Support to arrange the session.